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A Social CRM Formula for Business Growth
Agree or disagree? Contact CRM Evangelist for help on your next CRM project.
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The Stark Reality of CRM in Healthcare
What’s troubling the healthcare industry today? Plenty. With HIPAA regulation, Obama’s overhaul of healthcare and Stark compliance for limiting the ability to provide gifts / entertainment to doctors...
View ArticleThe Premise Behind Social CRM
FACT #1 – Social Technology has disrupted how people communicate all over the world. It’s been used to ignite revolutions in Libya. Parents use it to evaluate safety features of children’s products...
View ArticleAn Admin’s Salesforce CRM Checklist for Application Adoption
By: Raymon Howington & Steven Johnson, October 24, 2011 At a recent Salesforce.com User Group Meeting I answered a member’s question on how to get their salesforce users to adopt Salesforce CRM as...
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CRM for my iPad, iPhone and iMac
Many individuals have been managing their personal relationships on an iPhone, iPad, Mac or other Apple device. This consumer adoption has spread to the business enterprise as well. Just a few years...
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Salesforce Winter 12 Release Summary of Enhancements
Looking for a quick summary of the Winter 12 Release of salesforce.com’s Sales Cloud, Service Cloud, and Custom Cloud? Here ya go:...
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Territory Mapping with Salesforce CRM and Google Maps
Have you ever wanted to see the geographic distribution of your accounts? A professional services organization based in Dallas, Texas solved this challenge with our (CRM Evangelist) help. To solve...
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Is Skype CTI ready for Salesforce Sales and Service Cloud?
As a 11 year veteran of the telecommunication and technology industry, I am continually impressed with the value and advancements of Skype VoIP (now owned by Microsoft). I began using Skype years ago...
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Checklist to Salesforce Features & Releases
It seems as if Spring was only yesterday. And before you know it Summer will be gone. If your a Salesforce administrator, you know its a challenge to keep up with the constant improvements...
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How To Hire A CRM Consultant?
A CRM Consultant does more than help you and your company choose the right customer relationship management solution for your business. They can work with you to create effective systems and processes,...
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Improving data quality one contact at a time
Trying to improve the quality of your CRM data? Gamify your CRM by adding a visual data quality score to your account and contact records. This simple visual cue can remind CRM users of key pieces of...
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Sales Forecasting for Manufacturing – the Role of CRM
It’s no secret that one of the most important ingredients in any successful enterprise is an ability to anticipate future demands for products. This is especially true of manufacturing and...
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Ask The Consultants: A Live Q&A Webcast – August 13, 2014
Join CRM Evangelist, LLC for this live Q&A session. Knowledgeable, experienced consultants will respond to questions submitted by the webcast audience and tweeted to @CRMevangelists #Q&A....
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A Really Bad CRM Design. And two good ones.
What is a bad CRM Design? Watch this video to find out. Once and done. This is often the approach to CRM for many organizations. It takes a huge amount of energy to implement CRM in an organization....
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Giving CRM a CX Makeover: Part 1
In this first post in the series, Giving CRM a CX Makeover, we discuss CRM from the perspective of the Customer Experience (CX). We also highlight the compelling business justification for pursuing a...
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Valuable Tips for Selecting the Right CRM System
Valuable Tips for Selecting the Right CRM System The question people have asked us as CRM software consultants most often over the past 20 years is: Which CRM system should I choose? A very close...
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